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We are authorized dealers for ALL the products we sell, and ALL products ordered come with a full manufacturer's warranty.
Like your car, scuba gear is backed by manufacturer's warranties. If you buy from an authorized dealer (like us), you will be notified in the event of a safety recall. The warranty is much more important with scuba gear, since you don’t suck air from your steering wheel while 80 feet underwater. Every year the CPSC (Consumer Product Safety Commission) finds several scuba products that require recall. That is why you should purchase your gear from an authorized dealer. If you'd like to read more, click here. You have nothing to worry about if you purchase from Scuba.com. Warranty Types Below are examples of two warranties in the diving industry. The 1st example is the most common type, respectful of the consumer's decision to purchase dive equipment safely online. The 2nd example is a representation of the warranties offered by a small handful of diving manufacturers who have refused to form an Internet sales policy. These of course are just examples of the different warranty policies offered in the diving industry. Authorized Dealer Lookup If you are thinking about purchasing your dive gear elsewhere, be warned that you should not take the word of the dive provider as to whether or not they are authorized dealers. If they are not, your product will NOT come with a valid manufacturer's warranty. The best strategy is to contact the manufacturer directly and ask them. A complete list of the phone numbers and websites (where applicable) for each dive manufacturer is shown below. As an example to look up Scuba.com, follow one of the links and enter our name (scuba.com), zip code (92614), or city (Irvine, CA) to verify our status with these dealers. These direct links are provided to make it as easy as possible to make sure your dive provider is an authorized dealer. Call us at 800-34-SCUBA if you have any questions.
Keep your dive gear in top shape with Scuba.com's authorized repair facility. We can service almost any brand of scuba diving equipment. All repairs are handled on a timely basis, with turn-around time usually under 2 weeks from date of receipt. We stock a complete line of replacement parts for quick returns. Please allow additional time for return shipping if necessary. Please allow an additional 2-3 weeks for certain products that need to be returned to the manufacturer for servicing. Such as buoyancy compensators (repairs to mechanical parts can be serviced in-house), cameras, computers (user changeable battery replacement can be done in-house), equipment bags, gauges, wetsuits and special order parts. Please stop by or send all repairs to our facility located in Irvine in sunny southern California. Make sure to fill out our Service/Repair Form before you drop off or send in your repair. Scuba.com
US and Canada call toll free 800-347-2822 |
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Scubapro and Aqua Lung do not allow shipping of their products. They only allow their authorized dealers to sell their products "over the counter"; if you have a Scubapro or Aqua Lung product shipped to you, the manufacturer will void the warranty. This is not our policy – this is their policy.
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